Shipping & Returns

Free Insured Shipping + Inclusive of all tax	Hong Kong
Free Insured Shipping	Rest of the World  Please contact us for assistance with your order. (*Our shipping policies to the US are subject to US Tariffs.)
No Shipping Zone	Bhutan, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, India, Iraq, Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Palestinian Territories, Qatar, Russia, Saudi Arabia, Tajikistan, Turkmenistan, Uzbekistan, Yemen, Åland Islands, Albania, Andorra, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Faroe Islands, Gibraltar, Greenland, Guadeloupe, Guernsey, Isle of Man, Jersey, Kosovo, Latvia, Lithuania, Malta, Mayotte, Moldova, North Macedonia, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Svalbard & Jan Mayen, Ukraine, Vatican City, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé & Príncipe, Senegal, Sierra Leone, Somalia, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe, Curaçao, Dominican Republic, Guatemala, Haiti, Honduras, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Bolivia, Caribbean Netherlands, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Kiribati, Nauru, New Caledonia, Niue, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna, Mexico, French Southern Territories, South Georgia & South Sandwich Islands, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Bahamas, Bahrain, Barbados, Belize, Bermuda, Brazil, Brunei, Cambodia, Cape Verde, Cayman Islands, Chile, Colombia, Cook Islands, Costa Rica, Cyprus, Czechia, Dominica, El Salvador, Estonia, Fiji, French Polynesia, Georgia, Grenada, Jamaica, Norfolk Island, St. Lucia, Seychelles, Türkiye, British Virgin Islands, Sri Lanka, Hungary, Montenegro, Ascension Island, Tristan da Cunha, Philippines, Indonesia

Shipping & Delivery Policy

Carrier & Secure Delivery

All online orders are dispatched via FedEx with full transit insurance. To safeguard high-value shipments:

• We do not ship to P.O. boxes, APO/FPO addresses, or freight forwarders.

• Adult Signature Required: All shipments require an adult signature upon delivery. The carrier will not release the package without a signature. If you waive the signature requirement directly with FedEx (e.g., via FedEx Delivery Manager), Sevun Design Ltd. is not liable for loss, theft, or damage.

• Delivery rates and estimated transit times vary by destination. Please contact us prior to checkout for customized shipping quotes.

Transfer of Liability & Missing Deliveries

Sevun Design Ltd. retains responsibility for your order while in transit. Responsibility and risk of loss transfer to the recipient upon confirmed signature and carrier delivery confirmation.

• Non-Delivery: If your tracking indicates a parcel has been delivered but you have not received it, you must notify our client care team within 2 business days. We will immediately initiate a trace and investigation with FedEx.

• Damaged or Tampered Shipments: If a parcel arrives showing visible signs of damage, re-taping, or tampering, document the packaging thoroughly with photographs before opening and notify us within 48 hours.

Pricing & Currency Conversion

All transactions are processed in U.S. Dollars (USD). Where local currency estimates are shown, final checkout amounts are converted to USD using the prevailing exchange rate at the moment of payment.

International Customs, Duties, and Taxes (DAP / Delivered at Place)

International shipments are delivered DAP (Delivered at Place). Displayed product prices exclude import duties, tariffs, VAT, and administrative customs fees imposed by the destination country.

• As the importer of record, you are solely responsible for settling all applicable customs duties and taxes directly with local customs authorities or FedEx to clear your shipment.

• If a shipment is rejected due to unpaid duties/taxes, any return shipping fees and carrier handling costs incurred by Sevun will be deducted from your final refund.

Returns & Exchange Policy

Eligibility Window & Conditions

We accept returns for store credit or refund within 20 days of initial delivery, subject to strict inspection criteria:

• Condition: Items must be unworn, unaltered, free of scratches, and in original pristine condition.

• Security Tags: Items must have all original, intact security/authenticity tags attached. Any removed, altered, or cut tags void return eligibility.

• Documentation & Packaging: All original gemological grading reports and authenticity documents (e.g., GIA, Gübelin, SSEF) must accompany the returned item. If a certificate is missing or damaged, a replacement fee reflecting the actual cost of recertification—including laboratory examination fees, insured transit to and from the laboratory, unmounting/remounting labor, and administrative costs (starting at $250 USD and up to $1,500+ USD depending on the issuing laboratory)—will be deducted from the final refund.

Non-Returnable Items

All custom-made creations, bespoke designs, engraved/embossed pieces, resized rings, and final-sale merchandise are strictly non-refundable and cannot be exchanged.

Initiating a Return

1. Contact info@sevundesign.com to request a Return. Unsolicited returns will not be accepted.

2. Upon approval, we will provide an insured FedEx return shipping label and customs documentation. Return shipping costs will be deducted from your final refund.

3. To meet carrier insurance requirements, all returns must be double-boxed:

   • Secure the jewelry in its original presentation box and all paperwork inside an inner shipping box.
     
     
   • Place the inner box inside a larger outer shipping carton, filling all empty spaces with bubble wrap or packing material so the inner box cannot move.
     
     
   • Seal the outer carton securely, affix the provided shipping label, and hand the parcel directly to an attendant at a staffed FedEx location (do not use drop boxes). Always request and retain a printed/scanned drop-off receipt.

    

    

4. Refunds are processed back to the original payment method within 15–21 business days of physical receipt and verification by our gemology team. Cash refunds are not available for international orders.