FAQS

Gold and Platinum Jewelry

Sevun Design jewelry is made with precious metals like gold and platinum but cleaning them is as easy as simply rinsing them with warm, mild soap water. While scratches from wear are inevitable, especially with precious metals that are worn daily, do not hesitate in bringing in your jewelry for a quick re-polish or re-plating. Both will quickly restore your jewelry and make them shine like new.

For jewelry with stone mountings, make sure the stones have not loosened from impact or wear and tear. If you are unsure of the stone’s mounting, feel free to contact us and we’ll help you find the right care for your jewelry. The silk strings found in our pearl necklaces can also show wear and tear after many uses. If it stretches out or exhibits any issues, bring it in and we’ll gladly take care of it.

Between professional servicing, most gold and platinum jewelry can be maintained with a non-abrasive cleaner. Do not exposing gold jewelry to household bleach. Examine your jewelry regularly to make sure settings are snug and clasps and joinings are secure.

At time of purchase, Sevun jewelry is wrapped in a protective box or case. Between wearings, we recommend that you place it back in its original case or another suitably lined box or pouch.
We know how important your jewelry is and we take every step to make sure each piece gets the care it deserves. Do not hesitate to reach out to us for any care related questions or concerns.

Gemstone Jewelry

Diamond Jewelry
Dirt and oil from your hands can turn a stunning diamond to one that is greasy and dull. There are many ways to clean the hardest material in world, like using an ultrasonic cleaner or a steam cleaner, but these methods can shake stones loose from their mountings. We recommend cleaning your Sevun diamond jewelry with warm,
mild soap water and a soft toothbrush. Finish by wiping dry with a lint-free cloth.

Diamond jewelry should also be stored individually as diamonds can scratch other diamonds. Also avoid dropping diamonds. While they are the hardest material in the world, they aren’t indestructible. If the impact is hard enough, it can
crack. Finally, avoid direct contact with makeup, perfumes, hair spray, and other corrosive chemicals.

Precious Gemstone Jewelry

Every stone has different toughness and hardness. As such, they need to be treated with special care. Start by storing your gemstones individually to prevent one from scratching the other. Avoid direct impact and do not wear your precious gemstone jewelry when doing anything active or strenuous. Even something as seemingly innocuous as clapping while wearing a diamond eternity ring on one hand and another gemstone ring with your other can cause damage to the gemstone ring.

Not all gemstones are safe for ultrasonic or steam cleaning. To be safe, we recommend cleaning your Sevun precious gemstone jewelry with warm, mild soap water and a soft toothbrush, finishing by wiping dry with a lint-free cloth.

Avoid rapid changes in temperature and avoid leaving your precious gemstone jewelry under direct sunlight or in any excessively hot or dry environment. Also avoid contact with makeup, perfume, hair spray, or any corrosive chemical.

Pearl Jewelry

Pearls are extremely soft and are easily scratched. Special care must be taken with pearl jewelry. After each wear, wipe them with a soft, clean cloth and store them individually to avoid impact with other jewelry or objects. Occasionally, clean them with a damp cloth to help restore moisture.

Avoid rapid changes in temperature and avoid placing them under direct sunlight or in any excessively hot or dry environments. Also avoid contact with makeup, perfume, hair spray, or any corrosive chemical. If you wear your pearls regularly, we encourage you to have your cultured pearls cleaned and restrung annually.

We repair items made by Sevun Design. You may either bring your item to the Sevun Design showroom or send in your item via mail.

The cost to repair a Sevun product varies and is determined after an assessment is made by one of our repair professionals. Repair pricing varies based on the type of product, material and/or gemstone. When the assessment is complete, we will send you a free estimate.

Gold and platinum repairs start at US$100.

We recommend customers bring jewelry in at least once a year. Items worn regularly should be cleaned and checked every few months. This is especially true for engagement rings but applies to all regularly worn pieces.

It is important to properly store jewelry when traveling, moving or at home in between uses. Keep jewelry in a storage box away from the elements whenever possible and separated to prevent pieces from becoming tangled or disarranged.

While most of your Sevun Design jewelry can get wet with little to no impact, we recommend removing all Sevun Design jewelry before engaging in the following activities:

- Household and outdoor chores
- Showering, bathing or swimming in pools, hot tubs, hot springs and the ocean
- Using lotion, hair products, fragrances and other cosmetics
- Exercising at the gym or during contact sports
- Preparing meals

Gold does tarnish and scratch over time. To preserve the luster of your gold jewelry, avoid exposure to household bleach and other cleaning products, which will quickly cause gold to discolor and possibly disintegrate. We recommend that you store your gold jewelry in a safe place when engaging in these activities:

Only polishing will remove scratches from gold and platinum. However, the patina of fine scratches that develops over time can add beauty to the jewelry and can reflect the journey a piece has taken. The polishing process removes metal and is only recommended to be carried out a few times over the life of the piece.

We recommend that gold and platinum only be polished by a professional.