Shipping & Returns

Shipping & Returns:

Shipping Rates & Times

Shipping rates differs from each location. Please contact us for estimated shipping costs to your destination. 

Online orders are shipped through Fedex with insurance. To ensure the secure delivery of your order,  Sevun does not ship orders to post office boxes, or countries which Fedex does not offer secured services.

Sevun is responsible for orders until the package is delivered to the customer.  If the package goes missing,  Sevun may choose to open an investigation with the carrier to determine the responsible party. Please contact us if your order details indicate the package has been delivered but nothing was received.

Pricing

Sevun Design Ltd. Processes All Online Orders In U.S. Dollar (USD). While The Content Of Your Cart Is Currently Displayed In your local currency, The Checkout Will Use USD At The Most Current Exchange Rate.

International Duties and Taxes

We ship our merchandise in DDU (Delivery Duty Unpaid), i.e., product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. 

We are unable to calculate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. The international carrier may invoice you for the local taxes and duties.If you have any questions related to customs charges, please contact your local customs office.

Return Policy:

Articles are accepted for credit or exchange if returned in new and saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply.

Please note that all bespoke items, items that are personalized with engraving, etching, embossing and other services may not be returned or exchanged.

A refund will be made to the purchaser upon request if payment has been received. Cash refunds are not available for returns made outside of Hong Kong.

Contact us for a return request, once approved we will send you a FedEx shipping label and related shipping documents. Once you receive your shipping label and documents, please enclose the documents with the Sevun Design item(s) that you wish to return. You may drop off your package at any FedEx location or schedule a pickup with FedEx.